Extreme Performance & Off-Road | FAQ

Free mount and balance are included with wheel and tire packages. We will mount the tires on the wheels and balance them, so they are ready to go when you receive them. Included are stick-on weights or beads needed, standard valve stems or TPMS sensors for added cost. It does NOT include install to the vehicle. We recommend professional installation. We offer installation (for added cost) to customers that are local to our store in Morgantown, Pa.

IL, NE, ME, TN, VA, NM, AR, ID, WV, WY, VT, UT, RI, MS, IA, NV, CA, PA, CT, WI, SD, KY, WA, OH, ND, NC, MA, AZ, KS, TX, AL, CO, GA, IN, MD, MI, MN, NJ, NY, SC, OK, FL, and LA. Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

You (The Purchaser) are responsible to inspect all products for damage before attempting to use them. You (The Purchaser) are responsible for test fitting wheel only orders to the vehicle BEFORE having tires mounted. Once tires are mounted, you CANNOT return them. Tires that have been mounted or have any use/mileage on them CANNOT be returned.

You (The Purchaser) are responsible for test fitting your wheel and tire package before driving on them. Wheels and tire packages that have been mounted on the vehicle CANNOT be returned. If you have any concerns or questions about fitment, please reach out BEFORE you place your order, we will be more the happy to help you!

ANY suspension/accessory items being returned that are not warranty related CANNOT have been installed or have been attempted to be installed. If we receive a return that shows signs of installation, we will not accept the item and will return to sender with no credit being issued. Fitment is the responsibility of the Customer! If unsure, PLEASE reach out we are here to help! We fulfill the order as you have placed it with the assumption that you will make the appropriate modifications to fit the wheel/tire package. When you provide the correct make, model, (trim level/version if needed) and year information about the vehicle then we are able verify bolt pattern, TPMS sensors and lug nuts. These items we guarantee fitment. Minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels with some applications. We cannot guarantee fitment on custom drilled wheels IF the manufacturer makes a mistake, we will help in finding a solution. Some vehicles or applications may not apply. In those cases, we will tell you before you purchase.

No. Please note unless otherwise specified, shipping covers freight only within the lower 48 states. If applicable, additional fees (brokerage, duties, etc.) are collected locally and are not included in the price paid.

We do offer access to Affirm and Pay-Pal Credit with annual interest rates ranging from 10-36% APR (subject to credit approval) 

We are here to help you out and get things right. One thing to keep in mind, if you added some big mud tires to your truck… you are going to “feel” them in the steering wheel, and you may feel the lugs on the larger mud tires on the road. This is normal and part having that offroad look. However, there are times that even though we balanced the wheels/tires perfectly on a machine, once on the vehicle they have a shake or strong vibration at certain speeds. If you have this issue or any other concern, simply email us immediately with all the specifics so we can get you going down the road again smoothly. Same for any warranty questions or general concerns. We are here to work through it together take care of our customers and stand behind our work. Balance Beads – Please note that balance beads are not guaranteed. While we use the most up-to-date weight charts to ensure we are installing the correct amount of beads for your specific application, there are many variables that we are unable to account for. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know and we will be here to help! NOTICE: IF YOUR WHEELS AND TIRES NEED REBALANCED, EXTREME PERFORMANCE & OFF-ROAD LLC WILL COVER UP TO $35 OF REBALANCING COST PER WHEEL/TIRE.

Damage Upon Receiving – Upon delivery (or pick up), be sure to inspect the complete order BEFORE signing any documents! If damage occurred during shipping be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Unfortunately, while it is rare, due to the size and complexity of shipping large packages across the country, damage can occur, and it MUST be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit ONLY IF all damage is noted with the courier BEFORE signing the documents (Bill of Lading). If the damage is NOT noted upon receipt, this alleviates all liability of the courier, and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Please notify us immediately if there is damage and send us pictures via email so we can document the issue and come to a resolution as soon as possible! All wheel and tires come with a FULL manufacturer's warranty, please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note we will cover the costs involved with warranty claims up to 30 days from date of delivery. After the 30-day period, the costs involved with the warranty claim are the customers responsibility. Please notify us as soon as possible if you have any issues, questions, or concerns!

Extreme Performance and Off-Road is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched. Extreme Performance and Off-Road cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments. Extreme is not responsible for mis-delivery errors via carrier, or incorrect shipping info.

Yes. However, there are certain risks that come with stretched tires. Stretched tires give a distinct, minimal sidewall look that can help showcase your wheels and dial in perfect fitment. In minor stretch applications, there are minimal to no inherent risks. But, in extreme tire stretch applications, this can result in de-beading or tearing of the tires sidewall. The more the tire is stretched, the more likely you may run into one of these issues. Stretching a tire onto a wider wheel may void the manufacturer's warranty depending on the brand and size of the tire. If your application is considered stretched, there will be a note listed during the checkout process before going to the cart for purchase.